Privacy Policy

Last updated: December 20, 2025

Privacy Policy

This Privacy Policy (hereinafter, the "Policy") delineates the policies and procedures governing the collection, utilization, and disclosure of your information when you access and use the website timberstay.com (hereinafter, the "Service") operated by Timber Stay (hereinafter, "we," "us," or "our"). We are committed to protecting the privacy of our users and processing your personal data in compliance with applicable data protection laws.

1. Definitions

1.1. Personal Data: Any information that relates to an identified or identifiable natural person. 1.2. Service: The website timberstay.com. 1.3. Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit). 1.4. Cookies: Small files placed on your device (computer, mobile device) by a website, containing details of your browsing history on that website among its many uses.

2. Collection of Your Personal Data

We collect various types of information for diverse purposes to provide and improve our Service to you.

2.1. Types of Data Collected 2.1.1. Personal Data: While utilizing our Service, we may request you to furnish us with certain personally identifiable information that can be employed to contact or identify you. Such information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment information (processed securely by third-party payment gateways; we do not store full payment card details)
  • Booking details and preferences

2.1.2. Usage Data: We automatically collect data when the Service is accessed by or through a mobile device. This Usage Data may encompass information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. 2.1.3. Tracking Technologies and Cookies: We employ Cookies and analogous tracking technologies to monitor the activity on our Service and retain certain information. Tracking technologies utilized are beacons, tags, and scripts to collect and track information and to enhance and analyze our Service. The technologies we use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to utilize some portions of our Service.
  • Flash Cookies: Certain features of our Service may employ local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Timber Stay, for example, to count users who have visited those pages or opened an email and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).

3. Use of Your Personal Data

Timber Stay may utilize Personal Data for the following purposes:

3.1. To provide and maintain our Service: Including monitoring the usage of our Service. 3.2. To manage your Account: To manage your registration as a user of the Service. The Personal Data you provide can grant you access to different functionalities of the Service that are available to you as a registered user. 3.3. For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service. 3.4. To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation. 3.5. To provide you with news, special offers, and general information: About other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. 3.6. To manage your requests: To attend and manage your requests to us. 3.7. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets. 3.8. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

4. Disclosure of Your Personal Data

We may disclose your Personal Data in the following circumstances:

4.1. With Service Providers: We may share your Personal Data with third-party service providers to monitor and analyze the use of our Service, to process payments, or to contact you. 4.2. For Business Transfers: We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 4.3. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. 4.4. With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. 4.5. With Other Users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. 4.6. With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Retention of Your Personal Data

Timber Stay will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and utilize your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Timber Stay will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

6. Transfer of Your Personal Data

Your information, including Personal Data, may be processed at our operating offices and in any other places where the parties involved in the processing are located. This signifies that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Timber Stay will undertake all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

7. Security of Your Personal Data

The security of your Personal Data is of paramount importance to us. We endeavor to implement commercially acceptable means to protect your Personal Data. However, it is imperative to acknowledge that no method of transmission over the Internet, or method of electronic storage, is entirely impregnable. While we strive to employ robust measures to safeguard your Personal Data, we cannot furnish an absolute guarantee of its security.

8. Your Data Protection Rights

Depending on your location, you may possess specific data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

8.1. Right to Access: You have the right to request access to the Personal Data we hold about you. 8.2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data. 8.3. Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your Personal Data under certain conditions. 8.4. Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions. 8.5. Right to Object to Processing: You have the right to object to our processing of your Personal Data under certain conditions. 8.6. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. 8.7. Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us utilizing the contact details provided herein. We may request specific information from you to assist us in confirming your identity and fulfilling your request.

9. Links to Other Websites

Our Service may incorporate links to external websites that are not operated by us. Should you click on a third-party link, you will be redirected to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We exercise no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has furnished us with Personal Data, please contact us. If we become cognizant that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will undertake immediate measures to remove that information from our servers.

11. Changes to This Privacy Policy

We may periodically update our Privacy Policy. We will notify you of any alterations by publishing the new Privacy Policy on this page. We will also update the "Last updated" date at the commencement of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy become effective when they are posted on this page.

12. Contact Us

Should you possess any queries pertaining to this Privacy Policy, you may contact us:

By email: [email protected]